SHUTTLE SERVICES | FREQUENTLY ASKED QUESTIONS
Need Help? Call 082 466 1532
Ferry Express’ office hours are 7h00 to 16h00, Monday to Friday. However, our drivers are available on weekends and public holidays.
Shuttle operating hours are from 4h00 to 22h00.
After hours? Simply contact your Shuttle Service agent on 0824661532.
Should you require a transfer outside the aforementioned times, we’re always open to special arrangements. Just let us know.
Either make your payment by credit card on our website’s Secure Payment option, or make your payment via Internet transfer/EFT.
This varies. However, it’s important to keep the traffic and time of day in mind when making your booking.
It’s possible that your driver is waiting for you at a different location or that your booking times may differ to your arrival times.
Simply contact Ferry Express on our emergency number (0824661532) and our booking agent will assist you.
Easily. Our driver can wait for you at the arrival terminal. If you know your way around the airport, our driver can wait outside in the pick-up parking bay. Simply arrange this with your agent when confirming your booking.
To make things easier, all our vehicles are branded and are easily recognisable, and our drivers dress in uniform.
Additionally, if our driver waits for you at the arrival terminal, he’ll have your name on his board.
In the case of a delay, please notify our booking agent either telephonically or via SMS as far in advance as possible.
In the case of a missed flight, please notify our booking agent immediately telephonically so that alternate arrangements can be made.
Please note that booking amendment fee may apply.
If you were also dropped off at the event by a Ferry Express driver, the collection point can be confirmed directly with your driver. Please also ask your driver for his b-card so that you can be in direct contact with him.
If you’re only being picked-up after the event, your collection point will be confirmed with your booking agent on booking confirmation. We also have an emergency number that you can phone if any last-minute changes occur: 0824661532.
Should you require alternative stops, please arrange this with your Ferry Express agent. Our drivers are under instruction and might have pre-arranged pick-ups.
Please contact your booking agent and make arrangements ahead of time should you wish to transport any animals; there might be restrictions on certain species and sizes.
Should you require them, please supply your own.
All cancellations should be requested in writing and sent to our booking agent as soon as possible on firstname.lastname@example.org. Please see below for relevant cancellation fees:
- 24-hour cancellation: 50% payment
- 3-hour cancellation: 100% payment
- No show: 100% payment
- General cancellation (24 hour + ): 10% payment
Please note that, should you cancel 24 hours in advance, your 50% payment credit can be used for future reservations not exceeding one calendar month from payment date.
Your refund should reflect within 3-7 working days following your cancellation. Please note that the cancellation sliding scale applies.
Ferry Express’ turnaround Shuttle Rent offers 24-hour emergency assistance and emergency evacuation, facilitated by Netcare 911.
Ferry Express also carries passenger liability insurance for your total peace of mind.
This means that our passengers are liable for medical expenses and other costs including damage or theft to personal property and luggage.
However, we advise all passengers or travellers to supply an alternative phone number so that we can notify your next of kin should there be a situation where you are unconscious or otherwise unable to assist.